TERMS & CONDITIONS

Each item is listed with price including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment. 

Payment terms are stated in the shopping cart depending on the selected payment method. Shipping terms are stated in the shopping cart depending on the selected shipping method. 

RIGHT OF WHITDRAWL
Your withdrawal right (withdrawal period) is valid for 14 days. message to us, it must be clear that you regret it. The cancellation deadline starts on the day you received the item or a substantial part of it. If the contract applies to a specially crafted item – or an item that has a clear personal touch, the cancellation deadline begins on the day we provided information. 

You do not have the right of withdrawal: the product cannot be returned due to its nature, the seal was broken on audio or video recordings or computer programs. Sealing also means technical sealing. 

When you have exercised your right of withdrawal: You are obliged to keep the product in as good a condition as when you received it. You may not use it, but of course carefully examine it. If the item is damaged or lost due to negligence, you will lose the right of withdrawal. 

GUARANTEES AND SERVICE
Ultra Ankle has not only the best ankle guards but also the best guarantees. We provide a full seasonal guarantee of our protection. If a protection breaks down due to design defects, the protection is sent to us where the assessment is made of a guarantee. 

When we have received your order, we will send you a confirmation e-mail with information about your order as soon as possible. It is good if you save this email (Thank you for your order) to have at hand in case of contact with customer service.

In invoicing and part payment, the credit limit varies and is calculated when the purchase is completed. The credit limit is set for each individual purchase after the usual credit check without knowledge copy. 

If the goods are damaged or lost during transport, we are liable for payment. Notify customer service directly for fastest service, but at the latest within a reasonable time if you as a customer have been prevented from claiming the error at delivery. 

Should you have a defective or faulty item, you should contact customer service directly for fastest service, but at the latest within a reasonable time. been prevented from examining the goods at delivery. We receive the error report and return with return instructions. Send the item in the condition it was received, accompanied by an injury or error report, and you will get a flawless, correct item. When selling to the consumer (private person), according to the Consumer Purchase Act, we must, when buying made by the consumer, remedy the error or make a delivery if it can be done without unreasonable cost or inconvenience to us. By repairing, or replacing an error-free item.In case of any dispute, we will follow the recommendations of the General Complaints Board.

PRIVATE POLICY
”When you place your order with us, you state your personal information. In connection with your registration and order you agree that we store and use your information in our business to fulfill the agreement with you. You are entitled under the Personal Data Act to obtain the information we have registered about you. If it is incorrect, incomplete or irrelevant you can request that the information be corrected or deleted. so drop by email. 

DELIVERIS
The delivery time is stated in the shopping cart under the respective shipping method. If a product has different delivery time, it is stated at the respective product.

UNCLAIMED PARCELS
Not retrieved goods are returned to us. For all parcels that are not redeemed, we reserve the right to charge you return shipping, handling and handling fees, currently 150: -ReturnsReturns are at your own expense unless the item is defective or if we have packed incorrectly. 

RETURNS
Returns should be sent by letter or parcel, not by postage. When exchanging, we will pay the new freight from us to you.When you have exercised your right of withdrawal, you must, in the case of an item: send or return it to us. the item as soon as possible or at the latest within 30 days from the day we received the item or the notice that you regretted it. You have to pay the return costs yourself when you return the goods. We always pay the return cost to send back so-called replacement goods. Also see the Consumer Agency the distance contract law & E-commerce.

OUR RETURN ADRESS
Ultra Protection Sport 
Box 51
236 22 Höllviken
Org.nr 559001-5227